Understanding Nurses' Perceptions of Patient-Centered Care: The Influence of Interprofessional Collaboration.

Healthcare organizations face unprecedented administrative challenges. Rising labor costs, workforce shortages, increasing patient volumes, and growing documentation requirements have created significant operational burdens for outpatient practices. Among these challenges, telephone communication remains one of the most resource-intensive functions and one of the most consequential for both patient safety and practice revenue []. Traditional call centers rely on human personnel to answer, route, and document patient communications. While effective, these systems are inherently limited by staffing availability. A single employee can process only one call at a time, resulting in delays, abandoned calls, and patient dissatisfaction during periods of high demand. In a neurology practice, the consequences of missed calls extend well beyond inconvenience and financial loss; they carry direct implications for patient safety and clinical quality []. The scope of the problem: what missed calls cost a neurology practice