Artificial Intelligence-Driven Call Center Operations in a High-Volume Neurology Practice: Impact on Access, Efficiency, Revenue Growth, and Cost Containment.

Patient‐centered care and interprofessional collaboration are recognized as foundational components of contemporary nursing practice. Patient‐centered care emphasizes respect for patients’ preferences, needs, and values, ensuring that patient values guide clinical decisions [–]. Interprofessional collaboration involves effective communication, shared decision‐making, and mutual respect among healthcare professionals from diverse disciplines, enabling the delivery of integrated and high‐quality care [–]. Nurses occupy a pivotal role in operationalizing both patient‐centered and collaborative practices. Their continuous presence at the bedside positions them uniquely to advocate for patients, facilitate communication across professional boundaries, and promote a culture of teamwork and respect. By facilitating collaboration and advocacy, they support the establishment of a care environment that is both holistic and seamlessly coordinated across disciplines. The transition to patient‐centered care is gaining increasing recognition in Vietnam’s healthcare system [, ]. Implementing patient‐centered care has the potential to improve health outcomes, increase patient satisfaction, enhance care coordination, and promote more efficient use of health resources [–]. Additionally, increasing demand for quality health services highlights the urgent need to reorient the health system toward a more patient‐centered model [, ]. Healthcare system shifted from traditional models that primarily revolved around the clinician’s perspective to a more collaborative and personalized approach []. This paradigm shift requires health care providers to develop stronger interpersonal skills, adopt a more holistic understanding of patient needs, and foster trust‐based relationships. Therefore, embracing patient‐centered care not only aligns with global health reform trends but also represents a strategic response to the challenges in service delivery. Interprofessional collaboration is regarded as a cornerstone of comprehensive, high‐quality care, facilitating coordinated and team‐based approaches among diverse health professionals to enhance safety, efficiency, and patient‐centeredness in service delivery [, ]. The integration of interprofessional collaboration into routine clinical practice remains at an early stage of development in the Vietnamese healthcare system []. Despite initial efforts to incorporate interprofessional education into curricula, implementation remains fragmented and lacks widespread adoption [–]. Traditionally, medical and nursing education has focused heavily on discipline‐specific training, with limited emphasis on interprofessional teamwork or shared clinical decision‐making []. Moreover, health care system continues to operate within a hierarchical, physician‐centered structure, which poses challenges to fostering collaborative care []. Nurses constitute the majority of the healthcare workforce; however, limited decision‐making authority continues to constrain their meaningful participation in interprofessional teams []. These structural and educational barriers highlight the need for systemic reforms to promote interprofessional collaboration and support a more integrated, team‐based model of care.